Shipping policy

Shipping Policy

Thank you for shopping with STOCK-UP (Pty). We aim to provide you with the best shipping options and ensure that your orders reach you as quickly and efficiently as possible. Please review our shipping policy below.

1. Processing Time

  • All orders are processed within [1-2] business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.

2. Shipping Rates and Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.

  • Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

3. Shipment Confirmation and Order Tracking

  • You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within [X] hours.

4. Customs, Duties, and Taxes

  • STOCK-UP (Pty) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages and Lost Packages

  • STOCK-UP (Pty) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
  • Please save all packaging materials and damaged goods before filing a claim.

6. International Shipping Policy

  • Please note that we are not responsible for any delays caused by customs, import duties, or other international shipping issues.

7. Shipping Restrictions

  • Orders cannot be shipped to P.O. boxes or military addresses.
  • Certain products may be subject to additional shipping restrictions due to size, weight, or hazardous material content.

8. Returns Policy

  • For information about returns and exchanges, please refer to our Returns Policy.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us