Refund policy

Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

  • Condition: Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

  • Customer provides return shipping

  • Proof of Purchase: You'll need the receipt or proof of purchase.

How to Start a Return

  • Contact Us: Email us at sales@stockupfragrances.com to start a return.
  • Return Address: Returns need to be sent to:
    PO BOX 168 STRATHAVON, JOHANNESBURG GAUTENG, 2196
  • Shipping Label: If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
  • Important: Items sent back to us without first requesting a return will not be accepted.

For any return questions, contact us at sales@stockupfragrances.com

Damages and Issues

Inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-returnable Items

  • Sale Items: We cannot accept returns on sale items.
  • Gift Cards: We cannot accept returns on gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

European Union 14-day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at maitwala4@gmail.com.